1. About these terms
“ConfamHire”, “we” and “us” mean ConfamHire, Lagos, Nigeria. “You” and “client” mean the business that orders checks from us, including staffing agencies, HR outsourcing firms and employers. A “candidate” is the person being checked. A “report” is the verification report we deliver.
By ordering checks or signing up for a free check, you agree to these terms on behalf of your business.
2. Our services
We verify candidates' identity, address, guarantors, education, employment history and character, screen public social media, and arrange optional drug tests through partner laboratories, as described on our website or agreed with you. We deliver results as a report with a status for each check: cleared, needs review or failed, with the evidence behind it.
We may change how we perform checks, for example our identity-verification provider, as long as the quality of the check stays the same or improves.
3. Your responsibilities as a client
You agree to:
- order checks only for employment or engagement purposes, for people you are genuinely considering placing or hiring;
- request only the checks that are relevant and proportionate to the role;
- tell candidates that you will be verifying them through ConfamHire;
- give us accurate candidate details and let us know promptly if a candidate withdraws from the process;
- comply with the Nigeria Data Protection Act 2023 and other applicable law, including as data controller for the candidates you ask us to check;
- not use our services to harass, discriminate against or profile anyone, or for any purpose other than hiring.
We collect each candidate's consent ourselves before running checks. If a candidate does not consent, we won't run the checks.
4. Permitted use of reports
Reports are confidential. You may use a report to make a hiring or placement decision, keep it in your records, and share it with the client organisation where the candidate is to be placed, if that organisation protects it to the same standard. You may not resell reports, publish them, or use them for any other purpose.
Hiring decisions are yours. A report is information to support your decision, not a recommendation to hire or reject anyone. Before acting on a “needs review” or “failed” result, we strongly recommend giving the candidate a chance to explain. Candidates can dispute results with us free of charge (see our privacy policy).
5. What a report does and doesn't tell you
We verify information against the issuing source wherever we can, use reasonable skill and care, and have a person review every report. However, our checks rely on third parties such as government databases, institutions, employers, courts and the police, and on records that can be incomplete, out of date or wrong.
So, although we do our best:
- a report reflects what we found at the time of the check, and things can change later;
- a “cleared” result means the specific check passed, not that the candidate is guaranteed to be honest or to perform well;
- some sources may not respond. When that happens we mark the check accordingly instead of guessing;
- court-record searches cover only the courts and regions stated in the report.
If we make an error in a report, we will correct it and reissue the report free of charge.
6. Turnaround times
Turnaround times shown on our website or in quotes are typical estimates, not guarantees. Many checks depend on third parties (registrars, past employers, the police) who don't always respond quickly. We will keep you updated on progress and tell you about delays.
7. Free first check
We verify your first candidate free of charge, using the checks we agree with you in advance. There is no obligation to buy afterwards. The free check is limited to one per business, and we may decline or end it at our discretion. All other terms here, including permitted use, data protection and confidentiality, apply to the free check report.
8. Fees and payment
Prices are as quoted to you in writing. Unless agreed otherwise, checks are paid in advance, either per batch or from a prepaid balance. Prices exclude VAT where VAT applies. Fees for checks we have already started are not refundable if the candidate withdraws or doesn't cooperate. Unused prepaid balances can be refunded on request, minus any payment-processing costs. We may change our prices with 30 days' notice. Changes won't affect checks you've already paid for.
9. Data protection
For candidate data, you are generally the data controller and we process data on your behalf, under your instructions and the Nigeria Data Protection Act 2023. Our privacy policy explains how we handle personal data, including retention, security and breach notification. We will sign a data processing agreement with you on request.
10. Confidentiality
Each side will keep the other's confidential information private and use it only for our work together. This doesn't apply to information that is already public, that the other side already had, or that must be disclosed by law. This obligation continues after our relationship ends.
11. Intellectual property and co-branding
We own our website, brand, methods, templates and software. You own your own logo and materials. If you ask for co-branded reports, you allow us to use your logo on reports made for you, and we may show our “Verified by ConfamHire” seal alongside it. We won't name you as a client publicly without your permission.
12. Limitation of liability
To the extent the law allows:
- our total liability to you for all claims arising from our services is limited to the fees you paid us in the 12 months before the claim. For the free first check, where no fees were paid, it is limited to ₦100,000;
- we are not liable for loss of profit, loss of business or contracts, or indirect or consequential loss;
- we are not liable for the acts or omissions of any candidate, including theft, fraud or misconduct after placement, or for hiring decisions you make;
- we are not liable for errors in third-party sources we relied on in good faith.
Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law doesn't allow to be limited.
13. Indemnity
You agree to cover our reasonable losses and costs arising from claims caused by your use of reports outside these terms, by ordering checks without a lawful basis, or by your breach of data protection law.
14. Suspension and termination
You can stop using our services at any time. We may suspend or end our services if you seriously breach these terms, for example by misusing reports or not paying, or if we reasonably suspect our services are being used unlawfully. Sections that by their nature should continue (confidentiality, data protection, liability, indemnity and governing law) continue to apply after termination.
15. Using this website
The information on this website is general and may change. You may not copy our content for commercial use, try to break or overload the site, or use it unlawfully. Links to other websites are provided for convenience, and we aren't responsible for their content.
16. Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, we will first try to resolve it in good faith through discussion. If that fails within 30 days, either side may take it to the courts of Lagos State, which have exclusive jurisdiction.
17. General
We may update these terms. The version on this page, with its “last updated” date, applies to checks ordered after that date. If any part of these terms is found unenforceable, the rest still applies. If we don't enforce a right straight away, we can still enforce it later. Neither side is responsible for delays caused by events outside its reasonable control.
18. Contact
Questions about these terms: hello@confamhire.com
Address: Lagos, Nigeria